Take a sip from our iRemember mug which features the iconic symbol for remembrance. This symbol is a token of appreciation for the people who have touched our hearts in the most profound ways.
The iRemember ceramic mug contains a high-gloss inner pop of color. It also features the iRemember symbol which incorporates a puzzle in the form of a delicate heart. Each piece of the puzzle represents our loved ones. The empty space in the puzzle represents the soul who is missing from our physical life. It is about preserving their memory because through their memory, we can feel connected.
The C-Curved handle gives it an easy and comfortable grip. The smooth and glossy but durable ceramic material allows it to retain heat so that you can keep your beverage at a desired temperature for a longer period of time. These 11oz ceramic mugs can be used any day while enjoying a warm cup of tea or coffee. It can also be given away as a gift to someone or distributed during special occasions.
Size: 3.75"H x 3.25" Dia
Weight: 11oz
Materials: Ceramic
Care Instructions: Dishwasher and microwave-safe
Compliance & Safety: CA Prop 65 compliant
iRemember Refund & Cancellation Policies
Refund Policy
At iRemember, every keepsake is crafted with care to honor the memory of someone deeply loved. While many of our products are personalized and made specifically for each customer, we want your experience to be comforting, smooth, and worry-free.
Eligibility for Refunds
Because iRemember specializes in personalized and remembrance-based items, the following guidelines apply:
1. Personalized / Custom Items
(Examples: engraved pieces, and custom memorial keepsakes.)
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These items are made uniquely for you and cannot be returned or refunded except in cases of:
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Manufacturing defects
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Printing/engraving errors
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Damage during shipping
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If any of the above occurs, please contact us within 7 days of delivery and include photos of the issue. We will gladly replace the item at no cost or provide an appropriate refund.
2. Non-Personalized Items
(Examples: non-custom accessories, general merchandise.)
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May be returned for a refund within 14 days of delivery.
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Item must be unused, in original packaging, and in resellable condition.
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Return shipping is the customer’s responsibility unless the item was defective or shipped in error.
3. Refund Processing
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Approved refunds are processed to the original payment method within 3–7 business days after the returned item is received or an issue is verified.
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Shipping fees are non-refundable unless the error was on our part.
Order Cancellation Policy
We understand that life, especially during times of grief, can change quickly. If you need to make changes to your order, we’re here to help.
1. Cancellation Window
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Non-personalized items:
Orders may be cancelled within 12 hours of purchase for a full refund. -
Personalized or Custom Items:
Once the design process begins (often within 1–3 hours), the order cannot be cancelled.
However, if you contact us immediately after placing the order, we will do our best—but cannot guarantee—stopping production.
2. Changes to Your Order
If you need to update:
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a name
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a date
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a message
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a photo
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engraving details
Please email us as quickly as possible at info@iRememberYourLife.com. We will make changes if production has not yet begun.
3. Orders Marked as Shipped
Once an order has been shipped, it cannot be cancelled. Return eligibility will then depend on whether the product is personalized or non-personalized (see refund policy above).
Damaged, Incorrect, or Defective Items
We take great care in packaging items that hold such emotional importance. If your keepsake arrives:
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damaged
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incorrect
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incomplete
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flawed
Please notify us within 7 days, and we will make it right immediately with a replacement or refund.
How to Reach Us
For refunds, replacements, or cancellations, please contact:
info@iRememberYourLife.com
www.iRememberYourLife.com
Please include:
Your order number
Photos (if applicable)
A brief explanation
We’ll respond with warmth, understanding, and a solution as quickly as possible.