Our heart-shaped pendant is more than just an accessory. It is a symbol of honor for the people who have touched our lives in the most profound ways. The heart-shaped Pendant is meticulously crafted to serve as a token of everlasting love and cherished memories. Whether chosen as a personal gift for yourself or for someone else navigating the path of loss, this necklace offers a tangible connection to the one we love, providing comfort and encouragement on the journey towards healing.
Each section of the heart-shaped puzzle pendant represents our loved ones. The empty space represents the person who passed away. Wearing the necklace acknowledges there is a loss and demonstrates that love is an unbreakable bond, for love is stronger than the separation of death. It rests gently close to your heart, serving as a constant reminder of the love that never fades.
In wearing the Heart Puzzle Necklace, you embrace a symbol of undying love. It serves as a reminder that those we hold dear never truly leave us, they live on in the stories we share and in the memories we cherish. It is about preserving their essence. Through their memory, we can feel their warmth and your connections are sustained.
SIZE: 13.38 x 14.85 x 2.59(pendant) and 18” (chain)
WEIGHT: 2.34 g
MATERIAL: (14K Gold - currently sold out) or Sterling Silver
Finish: High Polish
Sterling Silver Jewelry Care
Expert Care Instructions for Long-Lasting Shine
Sterling silver is a precious metal that naturally builds character over time—but with the right care, it stays bright, brilliant, and beautiful for years to come.
How to Care for Sterling Silver:
Store it safely: Keep each piece in an airtight pouch or jewelry box to protect it from air, moisture, and everyday dust.
Keep it dry: Remove jewelry before swimming, showering, or applying lotions, perfumes, or hair products. These can accelerate tarnish.
Polish regularly: Use a soft, non-abrasive silver polishing cloth to gently restore shine. Avoid harsh chemicals.
Wear it often: Sterling silver loves to be worn—the natural oils from your skin help slow tarnish and keep it glowing.
Deep clean when needed: Mix mild soap and warm water, gently clean with a soft cloth, rinse well, and dry completely.
Why It Matters:
Proper care keeps your sterling silver pieces—especially symbolic keepsakes like your heart-shaped puzzle pendants—looking radiant and meaningful for generations.
iRemember Refund & Cancellation Policies
Refund Policy
At iRemember, every keepsake is crafted with care to honor the memory of someone deeply loved. While many of our products are personalized and made specifically for each customer, we want your experience to be comforting, smooth, and worry-free.
Eligibility for Refunds
Because iRemember specializes in personalized and remembrance-based items, the following guidelines apply:
1. Personalized / Custom Items
(Examples: engraved pieces, and custom memorial keepsakes.)
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These items are made uniquely for you and cannot be returned or refunded except in cases of:
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Manufacturing defects
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Printing/engraving errors
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Damage during shipping
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If any of the above occurs, please contact us within 7 days of delivery and include photos of the issue. We will gladly replace the item at no cost or provide an appropriate refund.
2. Non-Personalized Items
(Examples: non-custom accessories, general merchandise.)
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May be returned for a refund within 14 days of delivery.
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Item must be unused, in original packaging, and in resellable condition.
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Return shipping is the customer’s responsibility unless the item was defective or shipped in error.
3. Refund Processing
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Approved refunds are processed to the original payment method within 3–7 business days after the returned item is received or an issue is verified.
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Shipping fees are non-refundable unless the error was on our part.
Order Cancellation Policy
We understand that life, especially during times of grief, can change quickly. If you need to make changes to your order, we’re here to help.
1. Cancellation Window
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Non-personalized items:
Orders may be cancelled within 12 hours of purchase for a full refund. -
Personalized or Custom Items:
Once the design process begins (often within 1–3 hours), the order cannot be cancelled.
However, if you contact us immediately after placing the order, we will do our best—but cannot guarantee—stopping production.
2. Changes to Your Order
If you need to update:
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a name
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a date
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a message
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a photo
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engraving details
Please email us as quickly as possible at info@iRememberYourLife.com. We will make changes if production has not yet begun.
3. Orders Marked as Shipped
Once an order has been shipped, it cannot be cancelled. Return eligibility will then depend on whether the product is personalized or non-personalized (see refund policy above).
Damaged, Incorrect, or Defective Items
We take great care in packaging items that hold such emotional importance. If your keepsake arrives:
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damaged
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incorrect
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incomplete
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flawed
Please notify us within 7 days, and we will make it right immediately with a replacement or refund.
How to Reach Us
For refunds, replacements, or cancellations, please contact:
info@iRememberYourLife.com
www.iRememberYourLife.com
Please include:
Your order number
Photos (if applicable)
A brief explanation
We’ll respond with warmth, understanding, and a solution as quickly as possible.